Last updated: January 09, 2026

At pickpointbd.com, customer satisfaction is our top priority. Our Support Policy explains how we handle customer queries, complaints, returns, and assistance to ensure a smooth shopping experience.

How to Contact Us

• Live Chat → Fastest (9 AM – 11 PM daily)
• WhatsApp / Messenger → +880 1815251829
• Phone → 01815251829 (10 AM – 10 PM)
• Email → support@pickpointbd.com (reply within 24 hours)

Always share your Order ID for quicker help!

Delivery & Order Issues

• Track your order anytime on our website/app
• Report wrong/missing/damaged items within 48 hours of delivery
• Change address/cancel order? → Only before packing/dispatch

Returns & Exchanges

• 7 Days return/exchange for most products
• Product must be unused, with all tags & original packaging
• You pay return shipping if you change your mind
• We pay return shipping if it's our mistake
• Refunds: 5–15 working days after inspection

Not eligible for return (most cases): Undergarments, cosmetics, perfumes, jewelry, customized items, opened electronics, clearance sale items

Warranty

• Electronics/appliances → Manufacturer warranty (1–2 years)
• Contact brand service center directly (we'll help you find the nearest one)

Quick Tips

• Please be polite — we love helping kind customers!
• All final decisions are made after checking the returned product

Questions? Just message us — we're online most of the day! ❤️

Thank you for shopping with pickpointbd.com!pping experience.